Customer Services
The Customer Service Department of BDWSS operates primarily out of four branch offices. The main office oversees directives and handles customer complaints that cannot be resolved at the branch level. This department plays a crucial role in facilitating effective communication and service delivery.
Key Responsibilities:
- Customer Support: Address inquiries and complaints regarding water services, billing, and quality through various communication channels.
- Billing and Account Management: Oversee billing processes, including issuing invoices, collecting payments, and managing customer accounts.
- Service Requests: Process requests for new connections, disconnections, and modifications to existing services and generate work orders for maintenance tasks.
- Complaint Resolution: Investigate and resolve customer complaints related to service issues in collaboration with field technicians.
- Communication: Keep customers informed about service changes, outages, and water conservation practices.
- Record Keeping: Maintain accurate records of customer interactions and prepare reports on service performance metrics.
- Collaboration: Coordinate with other departments to ensure seamless service delivery and participate in training initiatives.
- Community Engagement: Raise awareness about water services and promote responsible usage through community outreach programs.
By fulfilling these responsibilities, the Customer Service Department enhances customer satisfaction and supports BDWSS in achieving its operational objectives.