Partner Organizations
A list of organizations that are always working in partnership with us to support our work.
Leading partner organization
Message
Bahir Dar Water and Sewerage Service (BDWSS) is dedicated to providing safe and reliable water and sanitation services in Bahir Dar, Ethiopia. The organization is led by a team of committed professionals with extensive expertise. The executive leadership is focused on advancing the company's vision through strategic initiatives that improve service delivery and enhance stakeholder engagement. By actively collaborating with local communities and government agencies, BDWSS aims to tackle the challenges posed by rapid urbanization while prioritizing the needs of its clients and stakeholders. This approach reflects a strong commitment to community welfare and operational excellence.
Customers receiving service
Permanent employees
Branch offices
m3/day water production
Services We Provide
Water Services
Bahir Dar Water and Sewerage Service (BDWSS) provides water from three high-yield springs—Tekur Wuha, Lomi, and Arekie—and thirty-four boreholes, producing an estimated 23 million cubic meters of water annually.
Key Responsibilities
- Water Production and Quality Assurance
- Network Maintenance
- Community Access
Sewerage Services
Bahir Dar city currently does not have a dedicated Fecal Sludge Treatment Plant, resulting in the disposal of fecal sludge at an open dumping site called "Koshe," situated on the outskirts of town. The Bahir Dar Water and Sewerage Service (BDWSS) is nearing the completion of the tendering process for constructing a new treatment facility.
Currently, BDWSS operates one vacuum truck for sludge collection, while private operators manage around ten additional trucks within the city.
Currently, BDWSS operates one vacuum truck for sludge collection, while private operators manage around ten additional trucks within the city.
Customer Services
The Customer Service Department of BDWSS operates primarily out of four branch offices. The main office oversees directives and handles customer complaints that cannot be resolved at the branch level.
Key Responsibilities
- Customer Support:
- Billing and Account Management
- Service Requests
- Complaint Resolution
- Communication
To be a user of our services…
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If you want more information, call us on our free phone number 6814 or
Bahir Dar Water and Sewerage Service
Branch Offices
There are four branches of Bahr Dar Water and Sewerage Service.
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Bahir Dar, Poly Peda Road, Beside Wisdom Building
In fiscal year 2023, 5 kilometers of new lines were planned to benefit new customers, and 8.38 kilometers were completed and 167.68% were completed.
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Bahir Dar, AtseTewodros sub-city
In the fiscal year 2023, 10 kilometers of new lines were planned to benefit new customers, and 16.68 kilometers were completed and 166% were completed.
/3
Bahir Dar, Fasilo sub-city
In the fiscal year 2023, 15 kilometers of new lines were planned to benefit new customers, and 18.8 kilometers were completed and 125% were completed.
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Bahir Dar, Dagmawi Minilik sub-city
In the fiscal year 2023, 20 kilometers of new lines were planned to benefit new customers, and 33 kilometers were completed and 165% were completed.
Certificates and Awards
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Testimonies
Projects
Water Service Fee Tariff
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Domestic Use
Consumption Calculator
- 0–5 cubic meters: 3 ETB per cubic meter
- 6–10 cubic meters: 5 ETB per cubic meter
- Above 10 cubic meters: 10 ETB per cubic meter
Commercial Use
Consumption Calculator
- 0–10 cubic meters: 7 ETB per cubic meter
- 11–30 cubic meters: 10 ETB per cubic meter
- Above 30 cubic meters: 15 ETB per cubic meter
Industrial Use
Consumption Calculator
- 0–10 cubic meters: 7 ETB per cubic meter
- 11–30 cubic meters: 10 ETB per cubic meter
- Above 30 cubic meters: 15 ETB per cubic meter
Institutional Use (Government and Nonprofits)
Consumption Calculator
- 0–20 cubic meters: 5 ETB per cubic meter
- Above 20 cubic meters: 9 ETB per cubic meter
Service and Connection Fees
Consumption Calculator
- New Connection Fee: 500 ETB (one-time fee)
- Reconnection Fee (after disconnection): 150 ETB
- Meter Maintenance Fee: 20 ETB monthly
Our Latest Insights
Here you will find the latest news, announcements, and other events from our office.
Visit related to the EU WOP Project
The visit was part of the EU WOP project (Water Operators’ Partnership) that started in 2022, where we assist the Bahir Dar water utility in developing water meter management, network and leakage control, and facility management.
The Director of Bahir Dar Water Utility visited HSY
The visit was part of the EU WOP project (Water Operators’ Partnership) that started in 2022, where we assist the Bahir Dar water...
Progress in the EU WOP partnership project
The visit was part of the EU WOP project (Water Operators’ Partnership) that started in 2022, where we assist the Bahir Dar water utility in developing water meter management, network and leakage control, and facility management.